นโยบายการจัดส่ง
・注文合計金額3,000円未満 550
550 yen for purchases less than 3000 yen
・注文合計金額3,000円以上 無料
Free shipping for purchases over 3000 yen
(割引後の税込金額)
Global Shipping Guidance
国際配送について
◾️International Shipping-国際配送-
WorldShopping 한국어 번역 안내（日本語付き）
STEP1】When you access https://santeetnoel.ilwil-mall.com from overseas, the “WorldShopping Cart” will be displayed automatically.
【STEP2】Add your items to the WorldShopping cart.
Click “Add to Cart” of the WorldShopping banner to proceed.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for more details.
https://zig-zag.my.site.com/help/s/?language=en_US&
https://help.worldshopping.global/hc/ja
◾️FEE-手数料-
WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any). See WorldShopping Fees for details.
◾️Payment-決済-
For Overseas Delivery you can request "Worldshopping'' to buy itmes on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
→Explore How WorldShopping Purchases and Delivers As Your Agent to know more.
https://help.worldshopping.global/hc/ja/sections/4828786329630-お支払い-費用について
◾️Order Cancellation-変更・キャンセル-
As WorldShopping buys a product on behalf of the customer, we cannot accept any changes in the order (such as order cancellation, returns) once an order has been placed with WorldShopping. Please confirm all the product details before placing the order.
https://zig-zag.my.site.com/help/s/?language=en_US&
◾️Contacts-お問い合わせ-
Inquiries to SANTÉ et NOEL will be handled in Japanese only. For all questions and concerns, please contact WorldShopping from the following link.
https://help.worldshopping.global/hc/en-us/articles/4882999410334-FAQ-Contact-Us
【Q&A】
-Order/注文について-
Q.Do you offer gift-wrapping?
A.Unfortunately, we cannot accept any order from WorldShopping to be gift-wrapped.
Q.Can I receive and use membership points?
A.We are sorry that points cannot be awarded or used.
Q.I don't see the "Add to Cart" button.
A.The items are out of stock.
The items are not eligible for global shipping.(other products that cannot be shipped overseas.)
-Delivery/配送について-
Q.How much is the shipping cost within Japan?
A.Free Shipping (*It is subject to change without notice.)
Q.How many days does it take from order to delivery?
A.Shipment will be made within the same day to 3 business days from the date of your order (except for pre-order items).Excluding weekends and holidays.
International shipping times may vary depending on your location.
Please check the WorldShopping User Guide for more details.